Terms and Conditions

Terms and Conditions

These Terms and Conditions apply to the service(s) provided by The Limousine Line/JA’s Hire Car Service (ABN 28319304159). By booking our service, you agree to comply with and be bound by the following Terms and Conditions.

The Limousine Line has no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. The Limousine Line is not liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.

Quotes and Rates
Various pricing structures apply to bookings of services through The Limousine Line. These include normal ’rack’ and peak rates, and rates applicable to special vehicles, events or other specific customer requirements, and may include affiliate, and/or subcontractor charges or other disbursements.

Please contact The Limousine Line for all rates as these are dependent on the vehicle type and hiring requirement.

Please note that quotes and rates include GST, Tolls and Parking and Airport Exit Tax. The Limousine Line reserves the right to pass on, without notice, any increases that may occur in any applicable airport charges, road tolls, entry fees or parking charges. Additional waiting charges and detours may incur additional charges.

Quotes which are not accepted within 24 hours will lapse. All prices are given in AUD (Australian Dollars).

Bookings that commence between 23:00hrs and 05:00hrs are subject to a 20% after hours surcharge.

Chauffeur gratuity is at your discretion.

Peak Demand:
For bookings for Public holidays and times of peak demand premium rates will apply. Pricing for Special Events such as Christmas, New Year’s Eve and major Sporting Events will be provided on application.

Hourly Rates:
A minimum booking time of 2 hours is required for timed bookings. All tolls incurred during the hiring will be added to the final amount. Additional time is charged at 25% of the applicable hourly rate for each 15 min or part thereof.

Booking Confirmation
Bookings will be confirmed by email. Please ensure that the details in the confirmation email are correct and notify us immediately if there are any errors or omissions. The Limousine Line will not be held responsible for any loss due to incorrect information being provided or insufficient travel time being allocated for the journey. Quoted prices are in Australian dollars ($AUD) and are inclusive of road tolls, airport parking and GST. Additional charges will be added if applicable.

Any amendments to your booking after confirmation can only be accepted subject to availability.

The Limousine Line reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.

Less than 6 hours before booking time: The Limousine Line will attempt to accommodate the change. If The Limousine Line cannot reallocate that booking then The Limousine Line reserves the right to refuse and cancel the amended booking and cancellation fees in accordance with the Cancellation Policy outlined below will apply.

Changes to pickup times are requested to be made with a minimum 2 hours notice.

Courtesy Waiting Time and Charges
Please have your contact mobile phone available to receive voice and SMS messages from The Limousine Line at the designated pick-up time. In the event you cannot locate our chauffeur, please call 0411 211400.

  1. Airport Arrivals
    Flight Arrival Times - The Limousine Line monitors all flight arrival times to ensure that your chauffeur is at the terminal when you disembark. Regardless of how long your flight is delayed, normal waiting periods commence from ACTUAL flight arrival time, not scheduled arrival time.

    We understand that you may be delayed at baggage collection or Immigration. Your chauffeur will wait a further 10 minutes for domestic arrivals and a further 30 minutes for international arrivals before considering the booking a "no show". You are required to contact us by phone on +61 411 211400 if extra waiting time is required as parking charges will apply, or you will be considered a ‘no show’ and the full booking fee will be forfeited.

Domestic Terminals - 20 minutes

Please respond to your driver message and instructions once you have exited the plane.

International Terminal - 50 minutes
Our chauffeur will meet you inside the Arrivals Hall with a name board, assist with your baggage, and escort you to the vehicle.

(b) Point-to-Point Transfers

The Limousine Line provides 10 minutes free waiting time. Your Chauffeur will wait a further 15minutes before considering the booking a "No Show". You are required to contact us by phone if extra waiting time is required as charges may apply or you will be considered a ‘no show’ and the full booking fee will be forfeited.

(c) Special Event pick-ups

The Limousine Line will provide a 10 minute courtesy waiting time beyond the scheduled pick-up time. Special Events are defined as major sporting or entertainment events.

(d) Weddings

We understand that wedding ceremonies/receptions sometimes run over time and The Limousine Line will provide an additional courtesy 15 minute extension to your booking. Any additional time beyond the courtesy period will be billed as a proportion of the hourly rate in 15 minute increments.

Waiting time Charges

Each scheduled pickup includes courtesy waiting period as outlined below:

  • 10 minutes for regular pickups from residential, office locations and train stations
  • 20 minutes for Domestic Airport pickups from actual flight arrival time
  • 50 minutes for International Airport pickups from actual flight arrival time

Waiting time charges:

Sedan bookings:                                               $24.75 per 15 minutes or part thereof

Luxury People Movers and Mini Vans:              $33.00 per 15 minutes or part-thereof

Other vehicles upon request


The Customer expressly consents to such amounts being added to the cost of the Service, and undertakes

to pay all such amounts and authorises The Limousine Line to charge fees for waiting time to the nominated credit card in addition to the agreed price of the relevant Service.

Cancellation Policy

We understand that your travel plans may change or you need to cancel a booking for reasons beyond your control. Where possible we will endeavour to reschedule your booking or provide a refund. However, if you need to cancel your booking at short notice, The Limousine Line reserves the right to charge a cancellation fee for bookings as follows:

The minimum notice for cancellations:


50% Charge

75% Charge

100% Charge

General Transfers:

< 12 hours

< 6 hours

< 2 hours

Airport Arrivals:

< 12 hours:

< 6 hours

< 2 hours

As Directed Hourly Hiring

< 24 hours

< 12 hours

< 6 hours

Special Occasions & Sporting Events

< 48 hours

< 24 hours

< 12 hours


Please contact The Limousine Line


No-Show Policy
For all transfers, a full 100% cancellation fee will be charged in the event of a "no show".

Cannot Find Driver at Pickup Point

Please have your contact mobile on to receive a sms from your driver. If a customer cannot locate the driver at the pre-determined pickup point, the customer must not leave that point before calling The Limousine Line on  +61 411 211400. The Limousine Line will attempt to connect the customer with the allocated driver or make alternate arrangements. If the customer leaves the pickup point without calling The Limousine Line, the customer will be liable to pay the full trip cost.


Customer Not at Pickup Point

Please have your contact mobile on to receive a sms from your driver. If a customer is not at the pre-determined pickup point at the pickup time and does not contact the driver or The Limousine Line within the courtesy waiting period (see the ‘Waiting Time and Charges’ section) the driver will call The Limousine Line, which will then attempt to contact the customer on the customer’s designated contact number. If such contact does not result in prompt pickup of the customer, then The Limousine Line will release the vehicle and driver from the relevant booking and the customer will be liable for the full trip cost.


Customer No Show after Authorised Waiting Time

If a customer has authorised and agreed to pay a waiting fee prior to pickup, the driver will wait up to 1 hour in addition to the agreed waiting time. If at the end of this waiting time The Limousine Line or the allocated driver have not made contact with the customer then The Limousine Line will attempt to contact the customer on the customer’s designated contact number, depending on the nature of the Service booked. If such contact does not result in prompt pickup of the customer, then The Limousine Line will release the vehicle and driver from the relevant booking and customer will be liable for the full trip cost plus the waiting time.


Invalid/Incorrect Flight Number

If a customer has provided an invalid flight number, the driver on checking for flight arrival times will make contact with The Limousine Line Operations, who will then attempt to make contact with the passenger or the designated contact person in order to get valid flight details. If contact cannot be made with the passenger or other designated person, the driver will be instructed to go to the airport and wait at the designated pickup time. In this case waiting time charges will commence after only a 10minute courtesy waiting period as we have no way of assessing the actual flight arrival time. It is a condition of using our services that you unconditionally agree to this condition and agree to the extra waiting time charges in instances where you or someone booking on your behalf using your account have provided an invalid flight number and The Limousine Line have not been able to make contact to clarify the correct details. The Limousine Line will send an email to the customer account holder to advise of the situation and the invalid flight number.

Payment Methods
The Limousine Line accepts Visa, MasterCard, American Express, Direct Bank Transfer and Cash.

A service charge of 3% applies to credit card payments. Any additional charges incurred will be charged to the credit card on completion of the transfer

The details required are Card Number, Expiry Date and Verification Number. (You may call us  if you do not wish to convey details via email – our operations phone number will be advised by email after we receive your booking request).

Credit Card Details are securely stored on the STRIPE Payment system. Once a trip is closed off in our booking system a receipt will automatically be emailed to the email address provided.

Direct Bank Transfer is available up until 72 hours before the hiring with prior agreement with The Limousine Line.  A Remittance advice slip must be emailed to bookings@limousineline.com.au to confirm the booking.

Cash is accepted with prior agreement with The Limousine Line.

Monthly tax invoice statements and accounts can be setup for frequent travellers. Please note that a minimum monthly spend conditions apply. Payments made by Direct Bank Transfer are not subject to the additional 3% service fee. Please contact us for further information.

Baby and Child Seats

All children between the ages of 0-7 years travelling with The Limousine Line are required to travel in an Australian Standard child restraints. The Limousine Line can provide child seats for an additional fee of $10 per seat. These must be pre-booked and the age or weight of the child or children must be specified at the time of booking.

If a booking is made without a confirmed child seat and on pick up, a child requiring such a seat is amongst the customer’s group, the driver must refuse the job and will contact The Limousine Line Operations Manager immediately. In such instances, The Limousine Line will attempt to secure a suitably fitted vehicle. If The Limousine Line is unable to allocate the job within a reasonable timeframe it reserves the right to cancel the booking and the full cost of the booking will be charged to the customer.

Airport Meet & Greet

The Limousine Line offers a ‘Meet and Greet’ airport service at no extra charge at Sydney International Airport. The allocated driver will be instructed to meet the customer at the limousine meeting point with a name board indicating the nominated passenger’s surname. The driver will then escort the passengers to the designated vehicle location, assisting with luggage as required.  The service is available at all major international airports across Australia.

Weddings, Formals and Events

When booking Weddings, Formals and Event Transport, The Limousine Line requests a 50% non-refundable deposit on the booking day and the remainder of payment will be required to be paid 7 days before the booking. In addition to any cancellation fee charged by The Limousine Line, you will also be responsible for payment of any additional waiting time or extension to the hiring.

Sporting and Special Events
Special events (including concerts, sporting events and touring shows) are associated with a high demand for all ground transport. The Limousine Line takes that as a binding commitment which may mean rejecting bookings by others requiring ground transport for the same special event. All such bookings must be secured with a valid credit card. Bookings cancelled within 24 hours attract a 100% cancellation Fee.

Business Partners
The Limousine Line uses, at its own discretion, business partners to provide transportation services for our clients.

Unforeseen Circumstances
The Limousine Line cannot assume responsibility for any unforeseen circumstances beyond our control such as traffic, road and weather conditions, illness, vehicle breakdown etc. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission we reserve the right to substitute the vehicle/s. We will make every effort to supply a similar vehicle.

Damage to Vehicle: 
Passengers are responsible for any damage or soiling they cause to the interior and or exterior of the hired vehicle whilst on hire to them, and will be charged accordingly for any cleaning time, repairs and detailing required to restore the vehicle to its condition at the commencement of the hiring. The Customer authorises The Limousine Line to add $200 to the cost of the booking for any incident in the vehicle caused by customer or customer’s group which results in the vehicle requiring cleaning, together with all other fees and charges incidental to returning the vehicle to its normal operating condition and the cost of any bookings lost due to the customer’s actions or those of other passengers. In such circumstances, the customer will be notified before The Limousine Line charges the customer’s credit card.

The customer also agrees to pay for any damage or loss caused, or costs incurred, of whatsoever nature to or in relation to vehicles by customer or customer’s group during the provision of Service, including burned or slashed seats, stains, breakages, technical or mechanical failure to the equipment inside the vehicle, missing items, or any vehicle body damage.

Lost Property
The Limousine Line assumes no responsibility for lost or damaged baggage, personal belongings or items left in the vehicle. The Limousine Line will use reasonable endeavours to return lost property left in vehicles to customers. If the driver is requested to deliver an item found after a trip, The Limousine Line will contact the customer to arrange delivery to an agreed location. Applicable trip charges will apply for all such deliveries.


Alcohol, Food & Smoking
Alcohol and Food are not to be consumed on any vehicle without prior approval. In such circumstances, payment of a bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is in accordance with these terms and conditions. Smoking is not permitted by law in any vehicle supplied by The Limousine Line.

Termination of Reservation
The Limousine Line reserve the right to immediately cancel any reservation without refund if the Chauffeur feels that the passenger/s is/are placing the Chauffeur, passengers or limousine in danger.

If the passenger/s is/are in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception.

The Limousine Line is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to bookings@limousineline.com.au 'unsubscribe' as the subject line. The Limousine Line does not sell, trade or rent your personal information to others.

Amendments to Terms and Conditions
The Limousine Line reserves the right to amend our Terms and Conditions. Amended terms and conditions will appear on our website as they are made.

Contact us on 0412 DRIVER (0412 374 837) for all your enquiries.

0412 374 837