The Limousine Line / JA’s Hire Car Service (ABN 28 319 304 159)
Effective Date: October 2025

1. DEFINITIONS AND INTERPRETATION

1.1 In these Terms and Conditions (“Terms”), unless the context otherwise requires:
(a) “Company” means The Limousine Line / JA’s Hire Car Service (ABN 28 319 304 159), its officers, employees, agents, contractors, and permitted assigns;
(b) “Customer” means the individual, firm, corporation, or other entity booking or otherwise using the Services;
(c) “Service(s)” means any chauffeured vehicle hire, transfer, tour, or transport-related service provided or arranged by the Company;
(d) “Booking” means any confirmed reservation made by the Customer with the Company for the provision of Services;
(e) “Vehicle” means any motor vehicle provided by or on behalf of the Company for the performance of the Services; and
(f) “Chauffeur” means any driver engaged or contracted by the Company to provide the Services.
1.2 Headings are for convenience only and do not affect interpretation.
1.3 A reference to legislation includes any statutory modification, re-enactment, or replacement thereof.

2. ACCEPTANCE OF TERMS

2.1 The Customer acknowledges and agrees that by making a Booking or otherwise engaging the Services of the Company, the Customer is deemed to have read, understood, and accepted these Terms.
2.2 These Terms shall prevail over any terms or conditions of the Customer, unless otherwise agreed in writing by the Company.
2.3 The Company reserves the right to amend these Terms at any time, and such amendments shall take effect immediately upon publication on the Company’s official website.

3. BOOKINGS AND CONFIRMATION

3.1 A Booking shall not be deemed confirmed until the Customer has received written or electronic confirmation from the Company.
3.2 It is the Customer’s responsibility to verify the accuracy of all details contained within a Booking confirmation. The Company shall not be liable for any losses, errors, or omissions arising from incorrect or incomplete information supplied by the Customer.
3.3 The Company reserves the right to decline any Booking at its absolute discretion.

4. RATES, CHARGES AND PAYMENTS

4.1 All rates are quoted in Australian Dollars (AUD) and include Goods and Services Tax (GST) and the NSW Passenger Services Levy unless otherwise stated.
4.2 Rates are exclusive of tolls, parking fees, airport access fees, and other incidental charges, which shall be payable by the Customer unless expressly stated otherwise.
4.3 The Company reserves the right to vary its rates at any time to reflect increases in third-party costs or levies, and such variations shall be binding upon the Customer.
4.4 Additional charges shall apply for waiting time, route deviations, additional tolls or unscheduled stops requested by the Customer.
4.5 The following payment terms apply:
(a) Accepted payment methods include Visa, MasterCard, American Express, direct bank transfer, or cash (by prior arrangement);
(b) A surcharge of three per cent (3%) shall apply to all credit card transactions;
(c) All Bookings must be secured by valid credit card details, irrespective of the method of final payment;
(d) Direct bank transfers (where approved) must be received no later than seventy-two (72) hours prior to the Service; and
(e) Corporate or frequent traveller accounts (minimum monthly spend AUD$1,500) may be invoiced monthly, with payment due within seven (7) days of the date of invoice.
(f) Should payment not be received by the due date, a reminder email will be sent. The Company reserves the right to process payment using the credit card supplied.

5. SPECIAL EVENTS, WEDDINGS AND FORMALS

5.1 A deposit of fifty per cent (50%) of the total fare shall be payable at the time of Booking, with the balance due seven (7) days prior to the event.
5.2 The deposit is strictly non-refundable.
5.3 A minimum hire period of two (2) hours applies to all such events.
5.4 Special Events Bookings cancelled within forty-eight (48) hours of the scheduled commencement time or Wedding Bookings cancelled within seven (7) days shall incur a cancellation fee equal to one hundred per cent (100%) of the total fare.

6. SURCHARGES

6.1 Services commencing between the hours of 11:00 p.m. and 6:00 a.m. shall attract a surcharge of twenty per cent (20%).
6.2 Premium or peak-period rates apply on Public Holidays, Christmas Eve, New Year’s Eve, and other major events, as determined by the Company.

7. WAITING TIME AND DELAYS

7.1 The Company allows the following complimentary waiting times:
(a) Point-to-point transfers – ten (10) minutes;
(b) Weddings – fifteen (15) minutes;
(c) Domestic airport arrivals – thirty (30) minutes from the actual flight arrival;
(d) International airport arrivals – sixty (60) minutes from the actual flight arrival.
7.2 Thereafter, waiting time shall be charged at the prevailing hourly rate in fifteen (15) minute increments, together with any applicable parking charges.
7.3 The Customer authorises the Company to debit such charges to the nominated credit card on file.

8. CANCELLATION AND NO-SHOW POLICY

8.1 Cancellation fees shall apply as follows:

Service Type	Minimum Notice Required	Cancellation Fee
Point-to-Point / Airport / Cruise Transfers	2 hours	100% of fare
Hourly Hire (“As Directed”)	4 hours	100% of fare
Weddings / Special Events	7 days	100% of fare
Sporting Events	48 hours	100% of fare
Minibus / Coach Hire	7 days	100% of fare
Personalised Tours	24 hours	100% of fare
Long Distance Transfers	8 hours	100% of fare

8.2 The foregoing fees represent a genuine pre-estimate of loss suffered by the Company due to late cancellation.
8.3 Failure by the Customer to appear at the nominated pick-up point shall constitute a No-Show, and a cancellation fee of one hundred per cent (100%) of the fare shall apply.
8.4 The Customer must contact the Company immediately on +61 411 211 400 if unable to locate the Chauffeur. Departing the pickup area without such contact will be treated as a No-Show.
8.5 Should a booking that is scheduled prior to 9am need to be cancelled, this must be made before 6pm the day before travelling, regardless of time allowance.

9. CHILD RESTRAINTS

9.1 Pursuant to Australian road safety legislation, all children aged between 0 and 7 years must be secured in an approved Australian Standard child restraint.
9.2 Child seats are available at a charge of ten dollars (AUD $10.00) per seat and must be pre-booked.
9.3 Where a suitable restraint has not been pre-booked or is unavailable, the Chauffeur is legally prohibited from providing carriage, and the full fare shall remain payable.

10. AIRPORT MEET AND GREET

10.1 The Company provides a complimentary meet-and-greet service for airport transfers. Chauffeurs will display a name board at the designated meeting area.
10.2 The Chauffeur will then escort the passengers to the designated vehicle location, assisting with luggage as required.
10.3 Detailed instructions will be included within the Customer’s booking confirmation.

11. DAMAGE, SOILING AND CLEANING FEES

11.1 The Customer shall be liable for any damage, staining, or soiling of a Vehicle caused by the Customer or any passenger during the provision of the Service.
11.2 A minimum cleaning fee of two hundred dollars (AUD $200.00) shall apply where specialist cleaning is required.
11.3 The Customer authorises the Company to debit the cost of repairs, cleaning, or loss of income directly from the credit card held on file, following written notification.

12. LIABILITY FOR DAMAGE OR INJURY DURING CIVIL UNREST, PROTESTS OR HOSTILE EVENTS

12.1 Where a Customer knowingly directs, requests, or permits a Chauffeur or Vehicle to enter, remain in, or pass through any area affected by, or reasonably suspected to be affected by, riots, protests, civil unrest, or acts of war, the following conditions shall apply:
(a) The Customer accepts full responsibility and liability for any damage, loss, or destruction sustained by the Vehicle arising from such circumstances, including but not limited to vandalism, impact damage, fire, or other consequential losses;
(b) The Customer shall fully indemnify and hold harmless the Company, its directors, employees, agents, and contractors against any and all claims, demands, damages, costs, expenses, or liabilities (including legal costs on a solicitor–client basis) arising directly or indirectly from any injury, harm, or loss sustained by the Chauffeur or any representative of the Company in the course of performing the Service;
(c) Without limitation, the indemnity in subclause (b) shall include the full cost of vehicle repair or replacement, all medical, hospital, rehabilitation, and associated expenses, and any loss of income or earning capacity suffered by the Chauffeur; and
(d) The Company reserves the absolute right to refuse or withdraw Service, without liability, from any area it deems unsafe or unsuitable for operation.

13. FORCE MAJEURE

13.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure is due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, explosion, pandemic, war, terrorism, civil commotion, strikes, industrial disputes, embargoes, government restrictions, or other force majeure events.
13.2 In such circumstances, the Company’s obligations shall be suspended for the duration of the event, and the Customer shall have no claim for damages or compensation arising therefrom.

14. RIGHT OF REFUSAL AND TERMINATION OF SERVICE

14.1 The Company reserves the right to refuse or immediately terminate any Service if, in its sole discretion, any passenger engages in:
(a) abusive, threatening, or unlawful behaviour;
(b) conduct that endangers the safety of the Chauffeur, Vehicle, or the public; or
(c) possession or use of illegal substances or materials.
14.2 In such cases, no refund shall be payable, and the Customer shall remain liable for the full fare.

15. LOST PROPERTY

15.1 The Company accepts no responsibility for personal items left in a Vehicle.
15.2 Where items are found, the Company shall make reasonable efforts to contact the Customer. Return of such property may be arranged at the Customer’s expense.

16. ALCOHOL, FOOD AND SMOKING

15.1 The consumption of alcohol or food within a Vehicle requires prior written approval and may be subject to a refundable bond.
15.2 Smoking and vaping are strictly prohibited in all Vehicles in accordance with New South Wales law.

17. SUBCONTRACTORS AND THIRD PARTIES

17.1 The Company may, at its discretion, engage subcontractors or affiliated service providers to perform any part of the Service.
17.2 All such subcontractors shall be required to meet the operational and insurance standards imposed by the Company.
17.3 The Company shall not be liable for any act or omission of such subcontractors beyond the extent permitted by law.

18. PRIVACY AND DATA PROTECTION

18.1 The Company collects and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
18.2 Personal data is collected solely for the purposes of providing and administering the Services.
18.3 The Company does not sell, rent, or otherwise disclose personal information to third parties except as required by law.
18.4 Customers may opt out of promotional communications by contacting bookings@limousineline.com.au with the subject line “unsubscribe”.

19. SITE-SPECIFIC PROVISIONS

19.1 All material published on the Company’s website (“Site”) is copyright protected and constitutes intellectual property owned or licensed by the Company. Any unauthorised use, reproduction, or distribution of such material is strictly prohibited and may be prosecuted to the full extent permitted by law.
19.2 All trademarks, service marks, and logos displayed on the Site are either registered trademarks of the Company or its related bodies corporate, or are used under licence from third parties.
19.3 Access to the Site does not grant any licence, right, or interest in any trademark, logo, or intellectual property without the prior written consent of the respective owner.
19.4 The materials and information contained on the Site are provided “as is” and without warranties of any kind, whether express or implied, including without limitation any implied warranties of merchantability or fitness for purpose.
19.5 The Customer expressly agrees that the Company, its related entities, officers, directors, employees, contractors, and agents shall not be liable for any defamatory, offensive, or illegal conduct of any other user of the Site.
19.6 If the Customer is dissatisfied with the Site or any material contained within it, the Customer’s sole and exclusive remedy is to discontinue using the Site.

20. LIMITATION OF LIABILITY AND INDEMNITY

20.1 To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, incidental, or special loss or damage, including loss of profit or opportunity.
20.2 If liability cannot lawfully be excluded, it shall be limited to the total amount paid by the Customer for the relevant Service.
20.3 The Customer shall indemnify and hold harmless the Company, its officers, employees, and contractors against all claims, losses, damages, and expenses (including legal fees) arising from the Customer’s breach of these Terms or negligent act or omission.

21. GOVERNING LAW AND JURISDICTION

21.1 These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia.
21.2 The parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.

22. CONTACT DETAILS

The Limousine Line / JA’s Hire Car Service
Telephone: +61 411 211 400
Email: bookings@limousineline.com.au
Website: www.limousineline.com.au